Implemented FinancialForce PSA and FFA for 220 employees, including migration of data for 540 projects. Assumed responsibility for implementation during testing phase and successfully achieved go-live date.
Implemented Work.com for Thanks, Feedback, Coaching and Performance Summaries.
Identified and implemented JIRA and JIRA Capture for defect tracking and test case management.
Identified and implemented SAVO Sales Enablement for RFP management, Statement of Work creation, PowerPoint creation, and a standard library of all sales-related assets.
Identified and implemented Jama for requirements gathering and approvals, test case and test management and product development management.
Implemented Pardot for marketing automation, including website integration and tracking, social media integrations, email marketing, etc.
Identified and deployed Zoom, reducing conference call costs by 90%.
Identified and deployed Smartsheet, avoiding a Microsoft Project upgrade and reducing costs by 80% while improving the quality of the project management process and increasing customer engagement.
Lead the deployment and/or support of Google Apps for Business, Basecamp, Zendesk and Beanstalk.
Implemented project audit and escalation process using Earned Value metrics to identify projects at risk or in distress that required executive involvement and intervention.
Manage and support all BRG corporate systems, including Salesforce, FinancialForce, Work.com, JIRA, Jama, Basecamp, Beanstalk, Zendesk, SAVO, Google Apps.
Research and identify technology solutions that enable BRG’s employees to provide outstanding value to our customers as efficiently and quickly as possible.
Oversee BRG’s Project Management Office, providing standardized processes and tools/templates to improve BRG’s project delivery.
Oversee BRG’s information technology infrastructure and delivery.